Shipping Policy :

*NOTE: FOR ALL COMMERCIAL PRODUCTS , EQUIPMENT & THIRD PARTY DISTRIBUTORS LIKE BUNN, OMCAN ARE SUBJECTED TO TAKE 4 TO 6 WEEKS FOR THE DELIVERY DEPENDING UPON THE AVAILABILITY OF PRODUCTS AND OTHER CIRCUMSTANCES. PLEASE CONTACT US BEFORE PLACING AN ORDER. CALL: 416-910-3395 OR EMAIL: WEB.AROMAESPRESSO@GMAIL.COM

*NOTE: FOR ALL RESTAURANT EQUIPMENT AND SUPPLIES FROM THIRD PARTY DISTRIBUTORS LIKE OMCAN, BUNN. THE SHIPPING RATES ARE SUBJECTED TO CHANGE AND CHARGED ADDITIONALLY IF REQUIRED. YOU MAY BE CONTACTED AFTER PLACING AN ORDER TO DISCUSS  

We provide shipping service on all business day using Canada Post. All orders are chargeable to shipping fees as per the weight of the product which can be seen during checkout. We ship the product using :

• Canada Post Expedited Parcel
• Canada Post Xpresspost
• Canada Post Priority

Typical Delivery Times are as followed:

Please note Weekends and Holidays do not count for estimates in all cases. Also please allow time for processing your order. Above times are the just the estimation from when your order is shipped to us. During the pandemic shipping can take longer and delivery times are not guaranteed.

OUR RETURN POLICY

Note : * HOME / COMMERCIAL MACHINES AND EQUIPMENT (PRICE > $1000) ARE NOT SUBJECTED TO RETURN OR REFUND ONCE ORDER HAS BEEN PLACED. IN CASE OF ANY ISSUE WITH THE ORDER PLEASE CONTACT US.

Note:  * NO RETURNS WILL BE ACCEPTED WITHOUT CONSULTATION or RETURN TICKET NUMBER

Read our Warranty Policy for your products carefully

In the event of an issue, the supplier or manufacturer is typically consulted for troubleshooting advice and/or assistance. Most issues can be resolved through third-party assistance, replacement parts or a replacement unit, if need be. Please Contact us before placing an order in terms of any queries related to specification, features, information related to installation, product availability and ETA for deliveries / shipping details.

Please carefully examine and get all information you need for the product before purchasing the product

*ALL REFUNDS WILL BE MADE WITH STORE CREDITS ONLY AND 3% ADMINISTRATION FEE WILL BE DEDUCTED. PLEASE CONTACT US BEFORE RETURNING PRODUCTS.

DAMAGED, LOST SHIPMENTS:

Before Shipping any products we do check the condition of product ordered. However the products that are fragile can still be damaged or broken during shipping or transit. The courier service we use or any third party couriers do not accept the responsibility of damaged fragile items or component during the transit if the products involves the glass component or is completely made of glass.

Aroma Espresso Services recommends buying Glass Insurance for product that is completely made of glass or has a glass component. Insurance can be added by clicking here Aroma Glass Insurance Policy.
 
NOTE: MAKE SURE TO INSPECT THE PRODUCT BEFORE ACCEPTING. IF THE PRODUCT IS DAMAGED, YOU SHOULD INFORM THE DELIVERY PERSON AND MARK THE BILL OF LADING AS "DAMAGED".

*IMPORTANT NOTICE: WE CANNOT HELP YOU OR RESHIP THE PRODUCT IF CUSTOMER HASN'T / HAVEN'T PURCHASED AROMA INSURANCE. ONCE REQUEST HAS BEEN RAISED WE WILL INSPECT THE DAMAGE AND THEN PROCEED. BE SURE TO REPORT DAMAGE IN 24 HRS. ALSO KEEP THE ORIGINAL PACKAGING AND ACCESSORIES AS IT IS. UNLESS YOU' RE ADVISED OTHERWISE.

EXCHANGE POLICY:

* Only applies to specific products

If customer wish to exchange product the difference needs to be paid or may be deducted from store credit if available.

If the difference is lower than previous product then customer will be paid in store credits.