Cleavers

OUR SHIPPING POLICY:

*Please note, USA-made products may incur tariff charges. Contact us for assistance before placing your order. Any customs duties, taxes, or import fees associated with orders shipped outside of Canada will be the responsibility of the customer.

*NOTE: FOR ALL COMMERCIAL PRODUCTS , EQUIPMENT & THIRD PARTY DISTRIBUTORS LIKE BUNN, OMCAN, 3M, EVERPURE AND OTHERS ARE SUBJECTED TO TAKE 4 TO 6 WEEKS FOR THE DELIVERY DEPENDING UPON THE AVAILABILITY OF PRODUCTS AND OTHER CIRCUMSTANCES. PLEASE CONTACT US BEFORE PLACING AN ORDER. CALL: 416-910-3395 OR EMAIL: WEB.AROMAESPRESSO@GMAIL.COM

*NOTE: IT GENERALLY TAKES 24-48 HOURS ONCE WE RECEIVE THE ORDER TO PROCESS IT.

*NOTE: FOR ALL RESTAURANT EQUIPMENT AND SUPPLIES FROM THIRD PARTY DISTRIBUTORS LIKE OMCAN, BUNN, SCOTSMAN, TURBO AIR AND OTHERS. THE SHIPPING RATES ARE SUBJECTED TO CHANGE AND CHARGED ADDITIONALLY IF REQUIRED. YOU MAY BE CONTACTED AFTER PLACING AN ORDER TO DISCUSS

The shipping rates provided are subject to change and additional charges may apply as necessary. Following the placement of an order, you may be contacted to discuss any adjustments. Please note that the shipping rates displayed at checkout are approximate and may be revised at the time of shipping. Should there be any variance, the customer will be responsible for covering the difference. Certain items necessitate shipment on a pallet due to factors such as weight, size, product type, and packaging limitations. Additional charges may apply for such items if deemed necessary. Any unforeseen additional fees or surcharges, such as those related to limited access, inside delivery, residential addresses, or lift gate services, identified by the freight company upon delivery, will be reflected in the customer's invoice. Please be advised that no calls will be made prior to product delivery. Should you require any of these additional services, kindly inform us before shipping.

NOTE: For all residential or commercial products that shipped on the SKID, actual shipping charges difference will be additionally have to pay by customer before proceeding with the order.

We provide shipping service on all business day using Canada Post. All orders are chargeable to shipping fees as per the weight of the product which can be seen during checkout. We ship the product using :

Canada Post Expedited Parcel
Canada Post Xpresspost
Canada Post Priority

Typical Delivery Times are as followed:

Area	Time Frame
Ontario & Quebec	1-2 days to the Greater Toronto, Ottawa or Montreal Areas
	2-3 days to most other areas
	6 days to very remote areas
	* Not Applicable for Third Party Distributors like Bunn and Omcan
Other Provices	Upto 6 days for major centre like Winnipeg, Regina, Edmonton, Halifax and Moncton
	Upto 7 Days for others remote areas
	Upto 5 Days for most of the Canada
	* Not Applicable for Third Party Distributors like Bunn and Omcan
USA	Upto 8 Days
USA	* Not Applicable for Third Party Distributors like Bunn and Omcan

Please note Weekends and Holidays do not count for estimates in all cases. Also please allow time for processing your order. Above times are the just the estimation from when your order is shipped to us. During the pandemic shipping can take longer and delivery times are not guaranteed.

OUR RETURN AND CANCELLATION POLICY:

Note : * HOME / COMMERCIAL MACHINES AND EQUIPMENT (PRICE > $1000) ARE NOT SUBJECTED TO RETURN OR REFUND ONCE ORDER HAS BEEN PLACED. IN CASE OF ANY ISSUE WITH THE ORDER PLEASE CONTACT US.

Note: * NO RETURNS WILL BE ACCEPTED WITHOUT CONSULTATION or RETURN TICKET NUMBER

Read our Warranty Policy for your products carefully

In the event of an issue, the supplier or manufacturer is typically consulted for troubleshooting advice and/or assistance. Most issues can be resolved through third-party assistance, replacement parts or a replacement unit, if need be. Please Contact us before placing an order in terms of any queries related to specification, features, information related to installation, product availability and ETA for deliveries / shipping details.

Please carefully examine and get all information you need for the product before purchasing the product

*ALL REFUNDS WILL BE MADE WITH STORE CREDITS ONLY AND 6% ADMINISTRATION FEE WILL BE DEDUCTED. PLEASE CONTACT US BEFORE RETURNING PRODUCTS.

FOR RESIDENTIAL PRODUCTS
Duration	Policies
Upto 7 Days for Unused Products (only store credits)*	100 % Refund, If returned with all packaging and accessories.
Upto 7 Days for Unused Products (only store credits)*	Missing Parts or accessories will be charged with 25% restoration fee (Decided upon verification)
Upto 7 Days for Used Products (only store credits)*	15% Restoration Fee. If the product is used and returned with all original accessories and packaging
Upto 7 Days for Used Products (only store credits)*	25% additional charge for Missing parts or accessories will be charged upon verification
7 -30 Days for Used Products (only store credits)*	50% value of the machine + additional fees 25% if missing parts, accessories or packaging
7 -30 Days for Used Products (only store credits)*	Final decision upon verification only.

FOR COMMERCIAL PRODUCTS
Policies
Return product should be retain with original package with all accessories.
Missing and damaged parts or accessories will be charged additionally. (Decided upon verification)
25% restoration fee and 6% administration fees will be applied on total amount of return products/orders.
6% administration fees will be applied on cancellation of any products/orders.
Additional charge for return shipping will be applied.
Final decision will be made from our administrative department upon verification.

EXCHANGE POLICY:

* Only applies to specific products

If customer wish to exchange product the difference needs to be paid or may be deducted from store credit if available.

If the difference is lower than previous product then customer will be paid in store credits.
* If in any case above, Please Consult us for any queries or information.

DEFECTIVE, DAMAGED AND INCORRECT ITEMS POLICY:

At Aroma Espresso Services, we carefully inspect and package orders before shipment. However, in rare cases, an item may arrive damaged, defective, or different from what was ordered.

1. Reporting Damaged or Defective Items

Customers must inspect their order promptly upon delivery.

Any item that arrives damaged, defective, or incorrect must be reported to us within 7 calendar days of the date the order is received.

Claims submitted after this 7-day period may not be eligible for replacement, refund, or other resolution.

2. Required Evidence & Documentation

To help us investigate and process your claim efficiently, you may be required to provide the following:

Proof of Purchase: Sales receipt, purchase invoice, order confirmation, or other official transaction record showing the item purchased.
Proof of Payment: Documentation confirming payment for the order, such as a payment receipt or transaction record.
Photos of the Damage: Clear, high-resolution photos showing:
- The damaged or defective item
- The outer shipping box/package
- All shipping labels and tracking information
- Internal packaging and protective materials
- Any visible damage to the packaging
Description of the Issue: A clear description of the damage, defect, or discrepancy, including when the issue was discovered.

For certain products, we may request additional photographs, videos, serial numbers, or other information necessary to assess the claim.

3. Shipping Damage

If an item appears to have been damaged during shipping, please retain all original packaging materials, including the shipping box, protective materials, labels, and any damaged packaging.

Do not discard or dispose of the packaging until your claim has been reviewed and resolved. The carrier or Aroma Espresso Services may require the packaging for inspection or claim purposes.

4. Defective Products

If a product is found to be defective, we will review the claim and determine the appropriate resolution based on the product, manufacturer warranty, nature of the defect, and applicable terms.

Depending on the circumstances, the resolution may include:

Replacement of the defective item or component
Repair or service
Replacement with an equivalent product
Refund, where applicable

Some products may be subject to the manufacturer's warranty terms and procedures. In such cases, the warranty process may need to be handled directly with the manufacturer or through Aroma Espresso Services on the customer's behalf.

5. Incorrect or Missing Items

If you receive an item that is different from what was ordered, or if an item is missing from your shipment, please notify us within 7 calendar days of delivery.

We may request photographs of the received products, packaging, shipping label, and packing materials to assist with our investigation.

6. Review of Claims

Submitting a claim does not automatically guarantee a refund or replacement. All damage, defect, incorrect-item, and missing-item claims are subject to review.

Once the required information and documentation have been received, Aroma Espresso Services will review the claim and determine the appropriate next steps.

7. Important Notice

Customers are responsible for inspecting their shipment promptly upon delivery and notifying Aroma Espresso Services of any issue within the applicable 7-day reporting period.

Failure to report damage, defects, incorrect items, or missing items within 7 calendar days may result in the claim being declined.

Please retain the original product and packaging until your claim has been fully reviewed and resolved.

Before Shipping any products we do check the condition of product ordered. However the products that are fragile can still be damaged or broken during shipping or transit. The courier service we use or any third party couriers do not accept the responsibility of damaged fragile items or component during the transit if the products involves the glass component or is completely made of glass.

Aroma Espresso Services recommends buying Glass Insurance for product that is completely made of glass or has a glass component. Insurance can be added by clicking here Aroma Glass Insurance Policy.

NOTE: MAKE SURE TO INSPECT THE PRODUCT BEFORE ACCEPTING. IF THE PRODUCT IS DAMAGED, YOU SHOULD INFORM THE DELIVERY PERSON AND MARK THE BILL OF LADING AS "DAMAGED".

*IMPORTANT NOTICE: WE CANNOT HELP YOU OR RESHIP THE PRODUCT IF CUSTOMER HASN'T / HAVEN'T PURCHASED AROMA INSURANCE. ONCE REQUEST HAS BEEN RAISED WE WILL INSPECT THE DAMAGE AND THEN PROCEED. BE SURE TO REPORT DAMAGE IN 24 HRS. ALSO KEEP THE ORIGINAL PACKAGING AND ACCESSORIES AS IT IS. UNLESS YOU' RE ADVISED OTHERWISE.

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Terms & Conditions

OUR SHIPPING POLICY:

OUR RETURN AND CANCELLATION POLICY:

EXCHANGE POLICY:

DEFECTIVE, DAMAGED AND INCORRECT ITEMS POLICY:

1. Reporting Damaged or Defective Items

2. Required Evidence & Documentation

3. Shipping Damage

4. Defective Products

5. Incorrect or Missing Items

6. Review of Claims

7. Important Notice

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